Refund policy

Return & Refund Policy. Tiny intends to be fair and reasonable in allowing you to cancel your purchase and return any Kits or Products.

i. If you purchase Services that involve specimen collection, Tiny offers you multiple opportunities to furnish a Sample that can be used to derive Analysis Results. If you furnish a Sample that is too small, lacks sufficient DNA volume, has been damaged or impacted in transit, or otherwise cannot be properly processed, Tiny will attempt to reprocess this Sample and, if unsuccessful, will send you a new Kit at no additional charge. If, your subsequent attempt to provide a Sample is unsuccessful for any of the foregoing reasons, Tiny will refrain from sending you an additional Kit in connection with this particular purchase; you agree that your sole and exclusive remedy, under such a circumstance, is a full refund of the amount you paid for the unsuccessful specimen collection services, less any applicable shipping and handling. In the event that you lost or damaged the collection swab, you may have to purchase a replacement Kit for a small fee.

ii. Cancellation Prior to Order Fulfillment: You may cancel any purchase prior to warehouse fulfillment and receive a partial refund equal to the amount paid minus a three percent (3%) payment processing fee. Applicable taxes will be refunded. Once an order has been fulfilled by our warehouse, it is no longer eligible for cancellation under this section and the terms outlined below will apply.

iii. Cancellation within 14 days: If your order has already been fulfilled by our warehouse but you are still within fourteen (14) days of your purchase, you may be eligible for a partial refund for any unused Products or Services, subject to a thirty-four dollar ($34) cancellation fee per kit. Applicable taxes will be refunded. Shipping, handling, and any other administrative fees are non-refundable.
After fourteen (14) days from the date of purchase, orders are no longer eligible for cancellation or refund.

iv. You are not entitled to any refunds or returns: (a) after fourteen (14) days have elapsed since your purchase, or subscription enrollment; (b) to the extent you or a third-party damages, destroys, loses, or abandons a Kit: (c) in the event that you violate these Terms or any other agreement with Tiny. You acknowledge and accept that all risk of loss, damage, destruction and abandonment with respect to a Product that you are attempting to return remains with you until you have provided that Product for return to Tiny’s authorized shipping provider.

v. You agree to allow Tiny up to sixty (60) days to process and issue a refund, based on the date of your refund request.

vi. Sample Submission After Refund. If a User requests and receives a refund for a Product or Service, but subsequently submits the corresponding Sample to Tiny's laboratory for processing, the User's account will be re-charged for the full cost of the Product or Service. Tiny will withhold the release of any Analysis Results until the User has settled all outstanding balances related to the processing of such Sample.

c. User Obligation Regarding Replacement Kits:  Upon the issuance of a replacement Kit by Tiny, the User is obligated to dispose of the previously received original Kit. Any failure by the User to discard the original Kit, resulting in the submission of both the original and replacement Kits to Tiny's laboratory, will render the User liable for the processing fees of both Kits. Tiny's obligation to release Analysis Results will be contingent upon the User's complete remittance of all accrued processing fees for both Samples.

Damaged & Non-Conforming Products. All risk of loss, damage, destruction, and abandonment with respect to a Product passes to you upon the delivery of that Product to you or your designated recipient. If Tiny and/or our Affiliates fails to deliver any Product to specification (e.g. model, dimension, color) by its guaranteed delivery date, or if such a Product is damaged when delivered, you are entitled to return that Product and either (i) receive a replacement Product in lieu of the one you returned; or (ii) cancel your purchase and receive a full refund or credit (at your election) for all amounts paid towards the Product in question. Under either scenario, Tiny will arrange for and cover all costs and expenses arising out of the pick-up and return of a damaged and/or non-conforming Product. In order to effectuate a return of a damaged and/or non-conforming Product, you must notify Tiny of the damage and/or non-conformity in writing within forty-eight (48) hours of your receipt of the Product.

EXCEPT AS STATED IN THIS SECTION 11, ALL SALES ARE FINAL. Except as herein permitted, Tiny does not issue any refunds or credits, and we do not accept returns. Tiny reserves the right, in its sole discretion, to issue a refund, credit, rebate, discount, coupon, or some other form of reimbursement or incentive to one or more individuals or entities without any obligation to offer the same at any other time, to any other person or entity. Furthermore, Tiny reserves the right to correct any errors relating to the pricing or charging of prices in connection with our Services and Products, and any third-party products or services offered in connection with our Services; this includes, without limitation, the right to correct any overcharges or undercharges, and to cancel and refund any purchases relating to such errors.