Return & Refund Policy. Tiny intends to be fair and reasonable in allowing you to cancel your purchase and return any Kits or Products.
i. If you purchase Services that involve specimen collection, Tiny offers you multiple opportunities to furnish a Sample that can be used to derive Analysis Results. If you furnish a Sample that is too small, lacks sufficient DNA volume, has been damaged or impacted in transit, or otherwise cannot be properly processed, Tiny will attempt to reprocess this Sample and, if unsuccessful, will send you a new Kit at no additional charge. If, your subsequent attempt to provide a Sample is unsuccessful for any of the foregoing reasons, Tiny will refrain from sending you an additional Kit in connection with this particular purchase; you agree that your sole and exclusive remedy, under such a circumstance, is a full refund of the amount you paid for the unsuccessful specimen collection services, less any applicable shipping and handling. In the event that you lost of damaged the collection swab, you may have to purchase a replacement Kit for a small fee.
ii. You may cancel your purchase for a Product or Services within twenty-four (24) hours of said purchase. If you cancel within this time period, you will receive a full refund of your purchase, inclusive of tax, shipping and handling.
iii. If twenty-four (24) hours has elapsed since your purchase – but you are still within fourteen (14) days of your purchase – you may be entitled to a full refund of your purchase, minus an administrative fee of thirty dollars ($30) and any applicable tax, shipping, and handling, all of which are non-refundable.
iv. You are not entitled to any refunds or returns: (a) after fourteen (14) days have elapsed since your purchase; (b) to the extent you or a third-party damages, destroys, loses, or abandons a Kit: (c) in the event that you violate these Terms or any other agreement with Tiny. You acknowledge and accept that all risk of loss, damage, destruction and abandonment with respect to a Product that you are attempting to return remains with you until you have provided that Product for return to Tiny’s authorized shipping provider.
v. You agree to allow Tiny up to sixty (60) days to process and issue a refund, based on the date of your refund request.
vi. Tiny may offer a promotional 60-day (from time of purchase) satisfaction guarantee at
their discretion from time to time. This means that if you are not happy with the insights provided after your personalized microbiome results have been delivered, you may be able
to request a refund of your test through a brief video call to share your feedback, minus an administrative fee of thirty dollars ($30) and any applicable tax, shipping, and handling, all of which are non-refundable.